Customer Information
Operational policy structure prepared for the Al Majd e-commerce launch.
Delivery Across Oman
Methods, delivery estimates and charges will be confirmed once the fulfilment setup is finalised.
Payment Methods
Cards, Apple Pay and cash on delivery will only be displayed if actually supported by the selected providers.
Returns & Refunds
Final policy will cover eligibility, return period, condition, damaged/incorrect products, refund method and warranty claims.
Privacy & Terms
Final terms, privacy and cookie information will be aligned with the actual website, checkout and customer-data flow.
Orders & Payments
How do I order? Which payments are accepted? Is COD available?
Delivery
Where do you deliver? How do I track an order? How long does delivery take?
Products
What does Available to Order mean? Can I request an unlisted product?
Automotive
How do I confirm vehicle compatibility and fitment?
Business Customers
Can I order in bulk? Can products be customised? Do you supply outside Oman?
Sourcing
Can Al Majd source a specific product? What information should I provide?